Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We use a standard mailing service and your order will be delivered within the typical mail delivery window - 3 to 7 business days (excluding weekends and holidays).
Domestic Shipping Rates and Estimates
Free shipping is offered on orders over $25. Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at support@sowrightseeds.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We strive to provide the highest quality seeds to our customers, and we stand by our guaranteed to grow promise. If you have any issue with your seeds, we are happy to make it right for you through refund or exchange.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@sowrightseeds.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@sowrightseeds.com.
Frequently Asked Questions:
Q: Do you ship your seeds outside of the United States?
A: We currently only offer shipping to customers in the U.S.
Q: How long does it take to receive my order in the mail?
A: Customers will receive their orders within 3-7 business days. You can view the status of your order here for USPS or here for UPS.
Q: My seeds are stuck in transit with USPS/UPS. What can I do to resolve this?
A: You can use the tracking number provided to you when the item was shipped to track the package with USPS or UPS and see what shipping details that provides, or wait a few days to see if it resolves itself in the mail, which often happens.
Q: Do you only ship USPS? I live where UPS is the only mail service that can reach me.
A: We ship USPS as a default shipping service, but we have the option to ship UPS if the customer requests it.